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PROGRAM HIGHLIGHTS

Keynote and workshops presentations to help you weather the challenges and grab the opportunities coming your way.

WHAT HOTELIERS NEED TO KNOW AND DO ABOUT SOPHISTICATED HACKERS TARGETING THE HOSPITALITY INDUSTRY

Federal Bureau of Investigation Seattle Cyber Task Force Special Agents

FBI agents and a computer scientist will present on a sophisticated financially motivated hacking group currently targeting the restaurant, hospitality, and gaming industries. The hackers are stealing point-of-sale data and victims range from small businesses to international chains. This presentation will familiarize you with one of today's biggest cyber threats and what you can do to help protect your business.

MYTHS AND MAYHEM: REINVENTING SERVICE IN A NEW HOSPITALITY CLIMATE

Glenn Haussman, Editor-at-Large for Hotel Management Magazine

Lodging trends expert Glenn Haussman has been closely observing how the traditional rules of hospitality are morphing in response to radical changes in the hospitality ecosystem. Despite the potential pitfalls, Glenn still sees this as an era of unprecedented opportunity. At the convention, he’ll debunk commonly held lodging industry myths and provide a clear path through marketplace changes that can lead to future success.

HOW TO UNITE SALES AND OPERATIONS TO TURN GUESTS INTO FANATICAL CUSTOMERS

Gary Hernbroth, Training for Winners

Gary Hernbroth spent 18 years in the hospitality industry before launching a career helping teams re-tool for success in disruptive times. In a peer-to-peer learning session, he’ll help you identify the pitfalls that may be preventing your sales and operations teams from working effectively together. He’ll also illustrate how to develop a game plan to ensure that both teams sync their efforts to deliver on your hotel's promise.

PREVENTATIVE BUSINESS STRATEGIES: COMPLYING WITH NEW WASHINGTON EMPLOYMENT LAWS

AND REDUCING LEGAL RISKS IN THE WORKPLACE

Joseph G. Marra, Davis Grimm Payne & Marra

Learn important steps for protecting your company, and yourself, from workplace lawsuits. Attorney and employment law expert Joseph G. Marra will review Washington’s new employment laws and common management mistakes that can open the door to litigation and put a company and the personal assets of individual supervisors at risk.

THE WAR RAGES: HOTELIERS VS. THE DISTRIBUTION DISRUPTORS

Greg Duff, Garvey Schubert Barer

Hospitality attorney Greg Duff will give you the background you need to better understand today’s distribution industry and the leading disruptors. You’ll learn key distribution considerations and negotiation points, and you’ll get a foretaste of future disruptors, all of which will help you position yourself to better weather the changing world of distribution.

THE NEW ICE AGE? SURVIVING IMMIGRATION & CUSTOMS ENFORCEMENT INVESTIGATIONS

Catharine Morisset and Davis Bae, Fisher Phillips

Do you know what you should have in place when Immigration and Customs Enforcement (ICE) arrives at your door? In this session, learn what you need to do to mitigate the potential fallout from an ICE investigation, which can include legal fees, lost productivity, steep fines, and the possible expansion into other compliance issues.

TACKLING CYBERSECURITY RISK IN HOTEL ASSET MANAGEMENT

Julie Eisenhauer, CPA, Clark Nuber and panelists

Cyberattacks can have a significant financial impact on hospitality businesses. Many companies delegate cyber-related duties to the IT department. However, executive teams and owners are now increasing their oversight and accountability for cyber-risk. A property-wide approach to managing cyber-risk is needed because risks come from personnel practices, vendor/supplier relationships, and operational decisions. Our experts will provide insight into mitigating cybersecurity risk, protecting information and data, and preventing disruptive consequences. If you are a hotel owner or executive management with questions about developing a cybersecurity risk management program, insurance policy coverage options, federal and state legal requirements, or effective security practices implemented by industry peers, then this discussion will provide essential information and insight to effectively manage your hotel investment and prevent disruptive cyberattack consequences.

HOW OWNERS AND MANAGEMENT COMPANIES ARE NAVIGATING DISRUPTIVE CLIMATES

Irvin W. Sandman, Sandman Savrann PLLC, moderator, with industry leaders

A valued tradition at the annual Lodging Convention, the Owner and Management Company Forum returns with Yogi Hutsen, president & CEO of Coastal Hotel Group; Shaiza Damji, managing director of 360° Hotel Group; Murray Dow, II, president and CEO of The Dow Hotel Company; and Jeff McKee, co-founder and managing director of Premier Capital Associates. Irv Sandman, who has led the forum since its inception, will moderate the conversation with these industry leaders about the challenges, opportunities, and strategies impacting hotel portfolios. 

PLUS


WHAT'S ON THE HORIZON: WASHINGTON'S ECONOMIC FORECAST AND LODGING TRENDS UPDATE

Eric Swenson, Washington State Economic and Revenue Forecast Council

Chris Kraus, MAI, CBRE Hotels Consulting